Customer Service
Top Customer Questions
- How do I return or exchange an item I bought online?
- What’s the status of my order?
- Can I track the shipment of my order?
- Can I change or cancel my order?
- How do I enter a promo code for an online purchase?
Free Returns & Exchanges
If it’s too big, too bright, or just not you, we’re happy to help you return or exchange your purchase.
How to Return or Exchange| Gift Cards| Return Policy FAQ
Ordering & Shipping
Buy online from one brand or all four, and we’ll ship your order when and where you want it.
Buy Online, Pickup In-Store| Place an Order| Payment Options| Shipping and Handling| International Orders
Tracking or Changing Orders
Keep an eye on your order from purchase to delivery, change or cancel it, or get a price adjustment.
Get Order Status| Change or Cancel| Price Adjustments
Shopping Tools & Tips
Learn how easy it is to find your size, collect rewards, or get email updates.
Size Charts| Get Email Updates| Rewards Program| Safety Alerts
About Your Account
Change billing info or password; sign up for email updates with special offers and new arrivals.
Manage Your Account
Contact Us
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Email: Support@faithaffinity.com