• Items must be returned and received within 10 days of delivery for Australian customers and 21 days for international customers. RA request must be received within 5 days of delivery.
• Items must be returned in saleable condition with original packaging and tags attached.
• Items must not be worn, damaged, altered or washed.
• Ginger Owl reserves the right to reject returned items which are not in the exact condition in which they were received.
• Original invoice must be included with your return as proof of purchase.
• No change-of-mind refunds or return offered on sale items.
• Sale items, lingerie, swimwear, jewellery, hats, lay-by items cannot be returned, exchanged or refunded unless deemed faulty.
• Returns will only be accepted if all of the above conditions are met.

Please contact online@gingerowl.com.au with your return query and to obtain your returns number prior to posting. Returns will not be accepted without a returns number.

Online credits are issued for returns and expire 6 months from the date issued and can only be used to purchase via Ginger Owl E-Boutique, not in store.

Return shipping costs are at the customers' expenses and tracking is highly recommended.

Original invoice must be included with your return