Postage is FREE for all orders $200 and over within Australia. For all orders $199 and under, a flat rate of $10 postage will apply.

Please make sure your shipping address is correct as we’re unable to redirect orders once they are on their way to you. Our delivery time starts from the moment an order is accepted and will be processed that day, excluding weekends and public holidays, and will be shipped within 24-48 hours of payment verification, pending stock availability. Shipping timeframe stated may vary from item to item as they are dependent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. Please note this process can take longer during our sale periods where it may take up to a 24 hour period. If your order is placed over the weekend, it will be dispatched Monday.

Once your order is dispatched you will receive a confirmation email containing your tracking number which will allow you to see how close you are to receiving your package. It can take between 1 to 3 days to arrive for all Australian orders, for International orders it can take up to 14 days.

Our International customers please note: we are not liable for any country’s individual customs and taxes incurred once processed, including shipment price variants for all returns and exchanges.

Regular Express Post does not obtain a signature on delivery, so to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm.

Ginger Owl does not accept responsibility for lost/stolen/damaged parcels once they leave our premises.

Should you have further enquiries regarding our shipping and delivery information or pricing, please email us at online@gingerowl.com.au.